Cancellation and Refund

Effective Date: 01-Oct-2023

At Moments, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, you may return the item(s) following the guidelines outlined in this Cancellation and Refund Policy.

1. Returns and Exchanges

  • Timeframe: You may return or exchange your purchase within 7 days from the date of delivery.

2. Initiating a Return or Exchange

To initiate a return or exchange, please follow these steps:

  • Step 1: Contact our Customer Support Team by sending an email to [support@moments.net.in].

    Please include the following information in your email:
    • Your order number
    • Details of the item(s) you wish to return or exchange
    • Reason for return or exchange
  • Step 2: Wait for instructions from our Customer Support Team. They will provide you with further guidance on the return or exchange process.

3. Refund Processing Time

Once your return or exchange request is approved, we will process your refund within 15 days. The refund will be issued using the same payment method you used for your original purchase.

4. Conditions for Returns and Exchanges

  • The item(s) must be in their original condition with all tags and packaging intact.
  • The item(s) must not have been worn, washed, or altered.
  • Items that are marked as “Final Sale” cannot be returned or exchanged.
  • Returns and exchanges are subject to inspection and approval by Moments.

5. Shipping Costs

  • Shipping costs for the original purchase are non-refundable.
  • You are responsible for the cost of shipping the item(s) back to Moments for return or exchange.

6. Damaged or Defective Items

If you receive a damaged or defective item, Moments is committed to ensuring a hassle-free resolution. To expedite the process, please follow the steps below:

  • Video Proof: If you receive an item that is damaged or defective, please record an unboxing video clearly showing the damage or defect. This video will serve as evidence of the issue.
  • Contact Us: Send the unboxing video, along with your order number and a description of the damage or defect, to our WhatsApp support number: [+91-88042 22226].
  • Internal Inspection: Our internal inspection team will review the provided video and details. If the damage or defect is verified by our team, we will proceed with the resolution.
  • Resolution: Upon approval by our inspection team, Moments will initiate a refund for the item’s cost, including the shipping cost, to the original payment method used for the purchase.

Please note the following:

  • The unboxing video is a crucial requirement to validate the damage or defect.
  • Moments reserves the right to determine the eligibility of a claim for a damaged or defective item.
  • Refunds will be processed promptly once the claim is approved, typically within 15 days.
  • In some cases, Moments may request additional information or images to assess the damage or defect.
  • If the item is deemed non-defective after inspection, it will not be eligible for a refund, and the customer will be responsible for any return shipping costs.

If you have any questions or require further assistance regarding damaged or defective items, please do not hesitate to contact our Customer Support Team at [support@moments.net.in].

Moments is dedicated to providing high-quality products and excellent customer service, and we aim to resolve any issues promptly and fairly.

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